When using a wireless connection, turn on the player and check the Network Status. Verify that the modem and router are connected to the Internet by using a computer and viewing a different website. Refer to the manual of the router for details. If the modem is a router-type modem, connect the router to the LAN terminal of the player using an Ethernet cable. 
If your ISP issued a bridge-type modem, connect the modem to the broadband router, and connect the router to the LAN terminal of the Blu-ray Disc system using an Ethernet cable. You should see activity lights flashing for the WAN. Turn on the router and wait for it to finish booting up. Make sure the router is connected to the modem:. If you are leasing the equipment from your ISP, please call your ISP for more details. If you do not know how to operate or access your network equipment, (such as your DSL or cable modem and router settings), you will need to contact the manufacturer of the equipment directly. If you need your account settings (such as a username and password for DSL customers), you will need to speak directly with your ISP. If the modem is not connecting to the Internet, contact your Internet Service Provider (ISP) for additional assistance with your Internet service. Turn on the modem and wait for the modem to indicate that it is connected to the ISP. You will need to remove the battery for the modem to turn off completely. 
NOTE: Certain VOIP modems (where your telephone is connected to your modem) may have a battery installed.
Unplug all of your network devices including: (DSL/cable) modem, Voice Over IP (VOIP) modem, wireless access points, router and the player for two full minutes, making sure all lights on the equipment have turned off. 
Turn off the power to your network equipment: (DSL/cable) modem, router, and player.How to connect the video device to a Network using a wired connection.How to connect a Blu-ray Disc Player with a built-in LAN to a wireless network.IMPORTANT: Prior to following the steps in this solution check the relevant FAQ below, and make sure that Internet connection settings has been performed. To see if your player has wireless Internet functionality, check the specifications supplied with the unit. NOTE: Not all Blu-ray Disc Players or Network Media Players are supplied with wireless capabilities. This solution is designed to assist in troubleshooting after connecting the Blu-ray Disc Player or Network Media Player to a wireless high-speed Internet connection, confirming that the router is correctly set up but the player is still not connecting.
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